Effective Date: March 7th, 2025 1. Introduction Tater Valley Technology LLC ("we," "us," or "our") is committed to protecting the privacy of your information. This Privacy Policy describes how we collect, use, and share information when you use our services, including receiving SMS and email updates regarding your devices, status updates, and invoices. 2. Information We Collect We collect the following types of information: Contact Information: Your name, email address, and phone number, which we collect when you register for our services or provide it to us directly. Device Information: Information about your devices connected to our services, including device IDs, status, and usage data. Transaction Information: Details about your invoices, payment history, and service usage. Communication Data: Records of our communications with you, including emails and SMS messages. Usage Data: Information about how you interact with our services, including access times, IP addresses, and browser type. Information provided by the user: Any information provided by the user when interacting with customer support, or filling out forms. 3. How We Use Your Information We use your information for the following purposes: Providing Services: To send you SMS and email updates regarding your devices, status updates, and invoices. Customer Support: To respond to your inquiries and provide customer support. Service Improvement: To analyze usage data and improve our services. Communication: To send you important notices, updates, and promotional materials (where permitted by law and with your consent, if required). Legal Compliance: To comply with applicable laws and regulations. Security: To protect the security and integrity of our services. Billing: To process invoices and payments. 4. How We Share Your Information We may share your information with: Service Providers: Third-party service providers who assist us with providing our services (e.g., SMS gateways, email providers, payment processors). These providers are contractually obligated to protect your information.   Legal Requirements: When required by law or to respond to legal process. Business Transfers: In connection with a merger, acquisition, or sale of assets. With your consent: Any third party that you provide consent to share your information with. 5. SMS Messaging By providing your phone number, you consent to receive SMS messages from us regarding your device status, updates, and invoices. You can opt out of receiving SMS messages at any time by replying "STOP" to any message or by contacting us directly. Message and data rates may apply. 6. Email Communication By providing your email address, you consent to receive email communications from us. You can opt out of receiving promotional emails by clicking the unsubscribe link in the email. Transactional emails relating to your account will still be sent. 7. Data Security We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.   8. Data Retention We retain your information for as long as necessary to provide our services and as required by law. 9. Your Rights Depending on your location, you may have the following rights: Access: To access the information we hold about you. Correction: To correct inaccurate information. Deletion: To request the deletion of your information. Opt-out: To opt out of certain data processing activities. Data portability: to receive a copy of your personal data. To exercise these rights, please contact us at support@tatervalleytech.com. 10. Children's Privacy Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age. 11. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website or by other means.   12. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: Tater Valley Technology LLC support@tatervalleytech.com 865-297-3565